Client Bill of Rights
CLIENT BILL OF RIGHTS
Law Office of Bruce Godfrey
April 2012
This Bill of Rights represents the policies of the Law Office of Bruce Godfrey to all Clients in all matters. In the event that applicable Lawyers’ Rules of Professional Conduct prescribe a higher standard, the Law Office follows the higher standard in addition to these Rights.
1. GOLDEN RULE. All Clients have the right to the Golden Rule at all times. We must and will do unto the Client as we would have done unto us, and if the Law Office would find something objectionable or unfair if done to us or to our families or friends, we will not do that in any Client’s case. This Right governs all other Rights. ”We” refers to attorney T. Bruce Godfrey and to any employee, independent contractor or service vendor that the Law Office may from time to time engage to assist in any matter.
2. CLARITY. All Clients have the right to a clear and simple explanation of the work that the Law Office will do and how fees are charged.
3. BEST EFFORT. All Clients have the right to the Law Office’s best knowledge, best judgment and best effort in any case.
4. COMPETENCE. All Clients have the right to competence in everything that the Law Office does and to excellence when the Law Office promises excellence.
5. ACCOUNTABILITY. All Clients have the right to accountability from the Law Office. If the Law Office ever fails to deliver as agreed or required, the Law Office is the first to own responsibility for the failure.
6. CONFIDENTIALITY. All Clients have the right to strict confidentiality in their communications with the Law Office. Clients sometimes tell attorneys what they won’t tell their spouses or their clergy when they seek legal help, and the Law Office must always honor that trust strictly.
7. RESPONSIVENESS. All Clients have the right to prompt follow-up to their phone calls or other communications; the Law Office returns client calls within 24 hours, period, and responds to other communications from clients promptly.
8. EFFICIENCY. All Clients have the right to efficient service, both as to efficient, timely completion of their work and as to efficient use of billable time.
Edited April 2012. Copyright 2009 and 2012 Law Office of Bruce Godfrey and Theodore Bruce Godfrey, Esq.
